Refund Policy

At Happy Hocks, we want both you and your horse to be completely satisfied with your purchase.

Return Window

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

• Be unused and unwashed

• Be free of dirt, hair, debris, or signs of wear

• Be in original condition

Because our products are used with horses, we cannot accept items that have been worn, soiled, or show signs of use.

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Exchanges for Fit

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If the fit is not correct for your horse, we are happy to offer an exchange.

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To start an exchange:

1. Fill out the contact form on our website

2. Include your order number

3. Let us know which size you need

Once we receive your request, we will provide instructions for returning the original item.

 

Items must meet the unused condition requirements listed above.

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Return Shipping

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We will send you a return shipping label. ​

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Damaged or Incorrect Items

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If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it quickly.

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Refunds

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Once your return is received and inspected, we will notify you of approval.

Approved refunds will be issued to your original payment method within 5–10 business days.​